I am proud of a section I did this week that encouraged my participants to learn ... but finding it within themselves. We covered The Customer Rules and rather than reading out of the book or off the poster, I asked them what they thought each of the rules meant and how they could live it. It encouraged a great discussion about customers and focusing on them and how they could live the rules everyday in their stores. I felt like this taught them more about The Customer Rules than any web based training or book could. We shall see if they TRULY learned however when they have to remember them and what they mean.
I am also trying to rely on my book less myself when I am facilitating. Just glancing at the book to see what the topic and main points are and then talking about it from my own experience. It's hard to do and I find myself stumbling through it because I don't want to forget anything, but I don't think they can tell.
I am also struggling to find a way to infuse fun into the training. I know our first week is kind of hard because it's very introductory but this group isn't naturally fun so I have to create it, and it's been kind of hard. Hopefully some of the listening activities today will open them up. :)
Lisa
New Training Blog
This will be a new training blog for me. It's mostly for me to reflect on my training days and seek inner reflection and improvement for myself, therefore it is a private blog. But I will share with co-workers. :)
I find myself finishing the day in class thinking I could have done something differently or better, or maybe I could try something a new way next time. But then those ideas flutter away out of my head and I forgot about them. So I figure if I write them down, I'll remember them, and I can hold myself accountable to working on them.
Or maybe I can just share really funny stories that I want to remember. Either way, this should be an interesting journey as I start to come into my own as a trainer/instructor/facilitator.
Lisa
